Subscription FAQ
Subscription Frequently Asked Questions
How do I sign up for a subscription?
To sign up for a subscription, simply visit our Shop page and choose the product you’d like to receive regularly. On the product page you’ve selected, select the “Subscribe & Save” option, pick your preferred delivery frequency, and proceed to checkout. Your subscription will be activated automatically, giving you hassle-free repeat deliveries and ongoing savings.
What subscription products do you offer?
We offer two types of subscription plans. For MacuPrime, you can choose between a 6 month or 12month subscription. For MacuPrime PLUS, we offer a 3 month or 6 month subscription.
How do the two subscription plans work?
When you choose a subscription plan, your MacuPrime or MacuPrime PLUS will be delivered automatically at the selected interval — no need to reorder each time.
- With a MacuPrime subscription, you’ll receive a delivery every 6 or 12 months, depending on your plan.
- With a MacuPrime PLUS subscription, your order will arrive every 3 or 6 months.
You’ll be charged at the time of each shipment, and you’ll receive an email reminder before your next delivery. You can manage, pause, or cancel your subscription at any time through your account.
Is there a discount for subscribing?
Yes! Subscriptions offer better value than one-time purchases. You’ll pay less per bottle and enjoy free delivery with every subscription order. The longer the plan, the more you save.
Can I buy the product without a subscription?
Yes, you can still purchase MacuPrime and MacuPrime PLUS as a one-time order. However, please note that one-time purchases now include a flat rate shipping fee of €5 within Ireland, while subscription orders come with free delivery and better value per bottle.
What happens if my payment fails?
If your payment doesn’t go through, you’ll receive an email notification so you can update your payment details. We’ll automatically retry the payment after a short period. Your subscription will be paused until the payment is successfully processed.
How do I change the payment details on my subscription?
Simply log in to your account and go to Manage my Subscription. There, you can add or change the payment method. You can also contact our Customer Care by emailing info@macuhealtheurope.com or calling +353 51 271010.
Can I pause or skip a month?
Can I use a discount code on my subscription?
Discount codes only apply to one-off purchases, but our subscriptions offer ongoing exclusive savings for subscribers
Discount codes will not work on Subscription purchases as our subscriptions offer ongoing exclusive savings.
Can I add another product into my MacuPrime delivery?
Yes, you can! If you want to include additional products in your MacuPrime subscription delivery, just log into your account and update your subscription details. You can add, remove, or change products at any time before your next shipment is processed.
If you need help, feel free to contact our customer support team, and we’ll assist you with your order.
If I cancel my subscription, will I still receive my last order?
What is the Delivery Policy
Free shipping on all MacuPrime subscription orders within Ireland. For one-time purchases within Ireland, a flat shipping fee of €5 via An Post applies.
Find shipping information here
When will I be charged?
For subscription orders, your payment will be processed at the time you place your initial order and then automatically charged before each subsequent delivery based on your chosen delivery frequency.
For one-time purchases, payment is processed immediately at checkout.
